Usalama — ripoti tatizo
Umeona kitu kisicho salama? Tuambie timu ya usalama.
Imehakikiwa mwisho: 2 Mei 2026
Security policy applicability
Country coverage: Country coverage follows the public market status and country-pack registry.
Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.
Product lines: Security reports for the website, API, admin, PWA, authentication, payments, uploads, notifications, and PII handling.
Channels: Security reports are accepted for all Twendex-owned production and pilot surfaces, regardless of market launch status.
Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.
Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.
Effective date: May 2, 2026
View public market launch statusJinsi ya kuripoti
Tuma barua pepe kwa timu ya usalama kwa hitilafu za usalama. Tumia msaada kwa akaunti au uhifadhi.
Nini kuripoti
Tuambie kuhusu matatizo kwenye tovuti, programu, kuingia, malipo, upakiaji, ujumbe, au data binafsi. Toa maelezo ya kutosha ili tuweze kukagua kwa usalama.
Nini kututumia
Tuma anwani ya ukurasa, hatua za kurudia tatizo, kinachoweza kuharibika, na picha au rekodi salama. Usitume data ya watu wengine au nywila.
Sheria za kujaribu kwa usalama
Tumia akaunti na data yako ya majaribio pekee. Usifungue, kubadilisha, kufuta, kuiba, au kuharibu data, pesa, akaunti, au mifumo ya watu wengine.
Kisichoruhusiwa
Usifanye mashambulizi ya kuzuia huduma, udanganyifu, uvunjaji wa majengo, barua taka, skani hatari, au ripoti zinazohusu vivinjari vya zamani sana pekee.
Lini tunajibu
Tunalenga kujibu ndani ya siku mbili za kazi na kukuarifu tunapokagua na kurekebisha. Ripoti za usalama, malipo, na data binafsi zinakuja kwanza.
Kushiriki hadharani
Tafadhali tupe muda wa kurekebisha kabla ya kushiriki hadharani. Tunashukuru waripoti wema tunapokubaliana.
Mawasiliano yanayosomeka na mashine
Zana za usalama zinaweza kusoma sera yetu kupitia kiungo cha kawaida hapa chini.
/.well-known/security.txtLugha zinazopendelewa: Kiingereza, Kifaransa, na Kiswahili. /sw/security