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Sera ya Kurudisha Pesa

Lini unaweza kupata pesa na jinsi ya kuomba

Tarehe ya kuanza: 2 Mei 2026

Refund policy applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Bookings, cancellations, payment reversals, failed payments, disputes, and refunds for supported payment rails and products.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

Ikiwa usafirishaji au safari ya Twendex haikufanya kama ilivyoahidiwa, ukurasa huu unaeleza lini unaweza kuomba marejesho na tunachohitaji kutoka kwako.

Lini unaweza kupata marejesho

Unaweza kupata marejesho ikiwa: hatukutoa huduma uliyolipa; tulisababisha ucheleweshaji mkubwa; kifurushi kilipotea au kuharibiwa chini ya uangalizi wetu; ulitozwa vibaya; au ulighairi kabla ya kuchukuliwa ndani ya muda ulioruhusiwa.

Jinsi ya kuomba na muda

Wasiliana na msaada ndani ya siku 30 ukiwa na nambari ya ufuatiliaji au uhifadhi na kilichokwenda vibaya. Kwa kawaida tunaamua ndani ya siku 5–7 za kazi. Marejesho kwa pesa ya simu huchukua siku 1–3; benki 3–5; kadi 5–10.

Jinsi tunavyokulipa

Tunarudisha kwa njia ile ile ya malipo inapowezekana — pesa ya simu, benki, au kadi. Ikiwa haipatikani, msaada utakubaliana njia nyingine salama nawe.

Marejesho yanayoweza kutokupatikana

Marejesho yanaweza kutokupatikana kwa maelezo makosa ya mpokeaji uliyotoa, hali ya hewa au matukio nje ya udhibiti wetu, kukataa kwa mpokeaji, vitu vilivyopigwa marufuku, maombi baada ya siku 30, au huduma zilizokamilika.

Ukipinga uamuzi

Wasilisha mzozo ndani ya siku 7 baada ya uwasilishaji na picha na maelezo. Tunakagua ndani ya saa 24, tunamuuliza msafirishaji ajibu ndani ya saa 48, na tunalenga kumaliza uchunguzi ndani ya siku 5–10 za kazi. Unaweza kukata rufaa ndani ya siku 14.

Wasiliana nasi

Unahitaji marejesho au una maswali?

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Refund Policy - Twendex | Booking, Payment, and Dispute Guidance