Sera ya Faragha

Faragha yako ni muhimu kwetu. Jifunze jinsi tunavyolinda data yako.

Imehakikiwa mwisho: 2 Mei 2026

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Sender shipments, carrier services, passenger transport, payments, support, and platform account data where those products are enabled.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

At Twendex, we protect personal information for logistics, passenger-transport, support, account, and payment services. This policy applies where the relevant market pack enables the requested product, route, payment rail, and channel.

Taarifa Tunazokusanya

Tunakusanya taarifa unazotoa moja kwa moja, kama vile: Taarifa za kibinafsi (jina, barua pepe, nambari ya simu, anwani), Taarifa za malipo (zinazochakatawa kwa usalama kupitia washirika wetu wa malipo), Maelezo ya usafirishaji na mapendeleo ya uwasilishaji, Mawasiliano na timu yetu ya msaada, Data ya eneo kwa kufuatilia na kuongeza uwasilishaji. Pia tunakusanya moja kwa moja taarifa fulani unapotumia huduma zetu: Taarifa za kifaa (anwani ya IP, aina ya kivinjari, mfumo wa uendeshaji), Data ya matumizi (kurasa zilizotembelewa, vipengele vilivyotumika, muda uliotumika), Vidakuzi na teknolojia zinazofanana za kufuatilia.

Jinsi Tunavyotumia Taarifa Zako

Tunatumia taarifa tunazokusanya kwa: Kusindika na kuwasilisha usafirishaji wako, Kuwasiliana nawe kuhusu maagizo yako, Kuboresha huduma zetu na kuendeleza vipengele vipya, Kuhakikisha usalama wa jukwaa letu, Kufuata majukumu ya kisheria, Kukutumia mawasiliano ya uuzaji (kwa idhini yako), Kutoa msaada wa wateja, Kuchambua mifumo ya matumizi ili kuboresha uzoefu wa mtumiaji.

Usalama wa Data

Tunatekeleza hatua za usalama thabiti za kulinda taarifa zako: Usimbaji wa data inaposafiri na inapohifadhiwa, Ukaguzi wa usalama wa mara kwa mara na tathmini ya udhaifu, Udhibiti wa ufikiaji na mahitaji ya uthibitishaji, Mafunzo ya wafanyakazi juu ya ulinzi wa data, Vituo vya data salama na hatua za usalama wa kimwili, Taratibu za kujibu matukio. Ingawa tunajitahidi kulinda taarifa zako, hakuna mfumo ambao ni salama 100%. Tunakuhimiza kutumia nenosiri kali na kulinda hati za akaunti yako.

Uhamishaji wa Data wa Kimataifa

Where a route, support workflow, payment rail, hosting provider, or approved partner requires cross-border processing, your information may be transferred outside your country of residence. We use appropriate safeguards, apply mandatory local transfer rules for the market, and limit transfers to the purposes needed to provide the service.

Haki Zako

Una haki zifuatazo kuhusiana na taarifa zako za kibinafsi: Ufikiaji: Omba nakala ya data yako ya kibinafsi, Marekebisho: Sasisha au sahihisha taarifa zisizo sahihi, Ufutaji: Omba kufutwa kwa data yako (kwa kuzingatia mahitaji ya kisheria), Uhamishaji: Pokea data yako katika umbizo linaloweza kuhamishwa, Upingaji: Pinga shughuli fulani za kuchakata, Kizuizi: Omba kuchakata kwa kiwango cha data yako. Ili kutekeleza haki hizi, tafadhali wasiliana nasi kwa info@twendex.com

Launch-market rights and regulator paths

Your privacy rights and regulator path depend on the country-pack annex, product, channel, and mandatory local law for the market where the service is provided.

Start with Twendex support at support@twendex.com or WhatsApp +256770616744 (text only). If a local data protection authority, transport regulator, consumer authority, or payment regulator has jurisdiction, we will identify the appropriate escalation path in the applicable country-pack annex or support response.

Kuhifadhi Data

Tunahifadhi taarifa zako kwa muda mrefu kama inavyohitajika kwa: Kukupa huduma zetu, Kufuata majukumu ya kisheria, Kutatua migogoro na kutekeleza makubaliano, Kudumisha rekodi za biashara. Taarifa zako zisipohitajika tena, tunazifuta au kuzifanya zisijulikane kwa usalama.

Wasiliana Nasi

Ikiwa una maswali kuhusu Sera hii ya Faragha au mazoea yetu ya data, tafadhali wasiliana nasi: Barua pepe: info@twendex.com, WhatsApp tu (maandishi pekee): +256 770 616 744, Anwani: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda. Tunakusudia kujibu maswali yote ya faragha ndani ya masaa 48.

Masasisho ya Sera Hii

Tunaweza kusasisha Sera hii ya Faragha mara kwa mara. Tutakujulisha mabadiliko yoyote muhimu kwa kuweka sera mpya kwenye ukurasa huu na kusasisha tarehe ya "Imehakikiwa mwisho".

Kwa kuendelea kutumia Twendex baada ya mabadiliko kuwekwa, unakubali Sera ya Faragha iliyosasishwa.

Sera ya Faragha

Faragha yako ni muhimu kwetu. Jifunze jinsi tunavyolinda data yako.

Imehakikiwa mwisho: 2 Mei 2026

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Sender shipments, carrier services, passenger transport, payments, support, and platform account data where those products are enabled.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Effective date: May 2, 2026

View public market launch status

Taarifa Tunazokusanya

Jinsi Tunavyotumia Taarifa Zako

Usalama wa Data

Uhamishaji wa Data wa Kimataifa

Haki Zako

Launch-market rights and regulator paths

Your privacy rights and regulator path depend on the country-pack annex, product, channel, and mandatory local law for the market where the service is provided.

Kuhifadhi Data

Wasiliana Nasi

Masasisho ya Sera Hii

Tunaweza kusasisha Sera hii ya Faragha mara kwa mara. Tutakujulisha mabadiliko yoyote muhimu kwa kuweka sera mpya kwenye ukurasa huu na kusasisha tarehe ya "Imehakikiwa mwisho".

Kwa kuendelea kutumia Twendex baada ya mabadiliko kuwekwa, unakubali Sera ya Faragha iliyosasishwa.

Sera ya Faragha

Taarifa Tunazokusanya

Jinsi Tunavyotumia Taarifa Zako

Usalama wa Data

Uhamishaji wa Data wa Kimataifa

Haki Zako

Launch-market rights and regulator paths

Kuhifadhi Data

Wasiliana Nasi

Masasisho ya Sera Hii

Viungo vya Haraka

Huduma

Kampuni

Sera ya Faragha

Taarifa Tunazokusanya

Jinsi Tunavyotumia Taarifa Zako

Usalama wa Data

Uhamishaji wa Data wa Kimataifa

Haki Zako

Launch-market rights and regulator paths

Kuhifadhi Data

Wasiliana Nasi

Masasisho ya Sera Hii

Viungo vya Haraka

Huduma

Kampuni

Sera ya Faragha

Taarifa Tunazokusanya

Jinsi Tunavyotumia Taarifa Zako

Kushiriki Taarifa

Usalama wa Data

Uhamishaji wa Data wa Kimataifa

Haki Zako

Launch-market rights and regulator paths

Kuhifadhi Data

Wasiliana Nasi

Masasisho ya Sera Hii

Sera ya Faragha

Taarifa Tunazokusanya

Jinsi Tunavyotumia Taarifa Zako

Kushiriki Taarifa

Usalama wa Data

Uhamishaji wa Data wa Kimataifa

Haki Zako

Launch-market rights and regulator paths

Kuhifadhi Data

Wasiliana Nasi

Masasisho ya Sera Hii