Sharuɗɗan Sabis

Ka'idojin amfani da Twendex

Ranar farawa: 2 Mayu 2026

Terms applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Sender shipments, carrier participation, passenger transport, payments, support, and account use where those products are enabled.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

Waɗannan ka'idoji suna bayyana yadda Twendex ke aiki ga masu aikawa, fasinjoji, da direbobi. Ta amfani da Twendex ka yarda da su.

1. Karɓar sharuɗɗa

Amfani da Twendex yana nufin yarda. Yana shafi masu aikawa, fasinjoji, masu jigilar kaya, da masu amfani da shafin/manhaja. Kada ka yi amfani idan baka yarda ba.

2. Asusunka

Ka ba da bayanai daidai, ka kare kalmar sirri, ka sanar da mu idan wani ya yi amfani da asusun ka ba tare da izini ba, kuma kada ka yi amfani da Twendex don haramtattun ayyuka.

3. Jigilar kaya da tafiye-tafiye

Twendex yana haɗa ka da masu jigilar kaya masu tabbatarwa a kan hanyoyin da ke aiki. Kada ka aika haramtattun kayayyaki, makamai, ko abubuwan da aka haramta. Ka ɗora lafiya tare da lakabi masu kyau.

4. Farashi da biyan kuɗi

Farashi ana nuna shi kafin tabbatarwa. Ka biya lokacin yin odar sai dai mun yarda da wani tsari. Hanyoyin biyan kuɗi sun dogara ne akan kasuwa. Maidowa bisa manufarmu.

5. Alhaki da inshora

Alhakinmu yana iyakance ga ƙimar da aka bayyana, asarar da aka tabbatar, ko iyakokin doka. Inshora na zaɓi sai dai an nuna ta a odar. Ba mu da alhaki don jinkiri da ba mu iya sarrafawa ba.

6. Korafe-korafe

Tuntuɓi support@twendex.com ko WhatsApp +256 770 616 744 (rubutu kawai) da farko. Dokar Uganda ta tsoho.

7. Rufe asusu

Za ka iya rufe ta tallafi bayan kammala tafiye-tafiye masu gudana. Za mu iya dakatar da asusu saboda cin zarafi, zamba, ko bayanan karya.

8. Sauran muhimman abubuwa

Za mu iya sabunta sharuɗɗa tare da sanarwar kwanaki 30. Tuntuɓa: info@twendex.com, WhatsApp +256 770 616 744, TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda.

9. Ka'idoji ga masu jigilar kaya

Dole ne su kasance da lasisi da inshora, bayanan mota daidai, isarwa lafiya da a lokaci, bin dokokin hanya, halin ƙwararru, da rahoton abubuwan da suka faru. Biyan kuɗi bayan tabbatar da isarwa.

10. Ka'idoji ga abokan ciniki

Dole ne su ba da bayanai daidai, su ɗora lafiya da lakabi, su bayyana abubuwan da ke ciki, su biya kuɗi, su amsa tambayoyin isarwa. Kada a aika haramtattun abubuwa ko tsabar kuɗi.

Tambayoyi game da waɗannan sharuɗɗa?

Tuntuɓe mu idan wani abu bai bayyana ba.

Aika imel ga ƙungiyar doka Tuntuɓi tallafi

Sharuɗɗan Sabis

Ka'idojin amfani da Twendex

Ranar farawa: 2 Mayu 2026

Terms applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Sender shipments, carrier participation, passenger transport, payments, support, and account use where those products are enabled.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Effective date: May 2, 2026

View public market launch status

Waɗannan ka'idoji suna bayyana yadda Twendex ke aiki ga masu aikawa, fasinjoji, da direbobi. Ta amfani da Twendex ka yarda da su.

1. Karɓar sharuɗɗa

Amfani da Twendex yana nufin yarda. Yana shafi masu aikawa, fasinjoji, masu jigilar kaya, da masu amfani da shafin/manhaja. Kada ka yi amfani idan baka yarda ba.

2. Asusunka

Ka ba da bayanai daidai, ka kare kalmar sirri, ka sanar da mu idan wani ya yi amfani da asusun ka ba tare da izini ba, kuma kada ka yi amfani da Twendex don haramtattun ayyuka.

3. Jigilar kaya da tafiye-tafiye

4. Farashi da biyan kuɗi

Farashi ana nuna shi kafin tabbatarwa. Ka biya lokacin yin odar sai dai mun yarda da wani tsari. Hanyoyin biyan kuɗi sun dogara ne akan kasuwa. Maidowa bisa manufarmu.

5. Alhaki da inshora

Alhakinmu yana iyakance ga ƙimar da aka bayyana, asarar da aka tabbatar, ko iyakokin doka. Inshora na zaɓi sai dai an nuna ta a odar. Ba mu da alhaki don jinkiri da ba mu iya sarrafawa ba.

6. Korafe-korafe

Tuntuɓi support@twendex.com ko WhatsApp +256 770 616 744 (rubutu kawai) da farko. Dokar Uganda ta tsoho.

7. Rufe asusu

Za ka iya rufe ta tallafi bayan kammala tafiye-tafiye masu gudana. Za mu iya dakatar da asusu saboda cin zarafi, zamba, ko bayanan karya.

8. Sauran muhimman abubuwa

Za mu iya sabunta sharuɗɗa tare da sanarwar kwanaki 30. Tuntuɓa: info@twendex.com, WhatsApp +256 770 616 744, TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda.

9. Ka'idoji ga masu jigilar kaya

Dole ne su kasance da lasisi da inshora, bayanan mota daidai, isarwa lafiya da a lokaci, bin dokokin hanya, halin ƙwararru, da rahoton abubuwan da suka faru. Biyan kuɗi bayan tabbatar da isarwa.

10. Ka'idoji ga abokan ciniki

Dole ne su ba da bayanai daidai, su ɗora lafiya da lakabi, su bayyana abubuwan da ke ciki, su biya kuɗi, su amsa tambayoyin isarwa. Kada a aika haramtattun abubuwa ko tsabar kuɗi.

Tambayoyi game da waɗannan sharuɗɗa?

Tuntuɓe mu idan wani abu bai bayyana ba.

Aika imel ga ƙungiyar doka Tuntuɓi tallafi

Sharuɗɗan Sabis

1. Karɓar sharuɗɗa

2. Asusunka

3. Jigilar kaya da tafiye-tafiye

4. Farashi da biyan kuɗi

5. Alhaki da inshora

6. Korafe-korafe

7. Rufe asusu

8. Sauran muhimman abubuwa

9. Ka'idoji ga masu jigilar kaya

10. Ka'idoji ga abokan ciniki

Tambayoyi game da waɗannan sharuɗɗa?

Gajerun hanyoyi

Ayyuka

Kamfani

Sharuɗɗan Sabis

1. Karɓar sharuɗɗa

2. Asusunka

3. Jigilar kaya da tafiye-tafiye

4. Farashi da biyan kuɗi

5. Alhaki da inshora

6. Korafe-korafe

7. Rufe asusu

8. Sauran muhimman abubuwa

9. Ka'idoji ga masu jigilar kaya

10. Ka'idoji ga abokan ciniki

Tambayoyi game da waɗannan sharuɗɗa?

Gajerun hanyoyi

Ayyuka

Kamfani