Sharuɗɗan Sabis

Ta hanyar shiga ko amfani da ayyukan Twendex, kun yarda ku kasance karkashin waɗannan Sharuɗɗan Sabis. Idan ba ku yarda da waɗannan sharuɗɗan ba, kada ku yi amfani da ayyukanmu.

Waɗannan sharuɗɗa sun shafi:

• Kwastomomi guda-guda da ke aika fakitin kansu
• Kwastomomin kasuwanci da ke amfani da ayyukanmu na dabaru
• Abokan hulɗar masu ɗaukar kaya da ke bayar da ayyukan isarwa
• Duk wanda ke shiga gidan yanar gizonmu ko manhajojinmu na wayar hannu

Rajistar asusu

• Dole ne ku bayar da sahihan bayanai kuma cikakku
• Kai ne ke da alhakin kiyaye tsaron asusunka
• Dole ne ka sanar da mu nan take idan an sami shiga ba tare da izini ba
• Mutum ɗaya ko hukuma ɗaya a kowane asusu sai dai idan an amince da wani tsari dabam

Nauyin asusu

• Ajiye kalmar sirrinka a ɓoye
• Sabunta bayananka idan an buƙata
• Bi duk dokoki da ƙa'idojin da suka dace
• Kada ka yi amfani da asusun don ayyukan haram ko zamba

Service Description

Twendex connects customers with verified transport providers for cargo delivery and passenger ride services where the applicable market pack enables them.

Prohibited Items

You may not ship illegal substances, contraband, undeclared hazardous materials, weapons, explosives, restricted perishables, or anything prohibited by the applicable local, cross-border, transport, customs, or safety law for the route.

Packaging Requirements

Items must be properly packaged, declared, labelled, and sized for the chosen route, vehicle, and market rules.

Pricing

Prices are shown before booking confirmation and depend on the route, product, vehicle, market pack, and payment rail.

Payment Terms

Payment methods, cash handling, mobile money, bank transfer, card acceptance, refunds, tax treatment, payout timing, and deductions are available where the applicable market pack enables them.

Currency

The booking screen and applicable country-pack annex control the supported currency and payment rail.

Limited Liability

Twendex liability is limited to the lower of declared value, actual proven loss, or the caps stated in the applicable booking, country-pack annex, insurance terms, or mandatory local law.

Insurance Coverage

Insurance is optional or partner-provided unless the booking screen and applicable market pack state that cover is active for that route, product, and provider.

Exclusions

Coverage does not apply to undeclared high-value items, prohibited goods, improper packaging, or circumstances excluded by the applicable insurance terms or mandatory law.

Complaint Process

1. Contact Twendex support first at support@twendex.com or WhatsApp +256770616744 (text only)
2. File a formal complaint if the issue is not resolved
3. Escalate to management or the regulator/authority path named in the applicable country-pack annex where mandatory law provides one
4. Mediation, arbitration, or court proceedings may be used as a last resort

Governing Law

These terms are governed by Uganda law by default. A signed country-pack annex, local partner contract, or mandatory local consumer, transport, privacy, or payment law may change or supplement the governing framework for a specific market.

Dispute Forum

Disputes are handled first through Twendex support. If a formal forum is required, the applicable forum will be the Uganda courts by default unless an approved country-pack annex or mandatory local law requires a local regulator, court, or arbitration path.

Ƙarewa daga gare ku

Kuna iya rufe asusunku a kowane lokaci ta hanyar tuntubar tallafin abokin ciniki. Dole ne a kammala duk kayayyakin da ke jiran aiki.

Ƙarewa daga Twendex

Muna iya dakatarwa ko rufe asusu saboda:

• Keta waɗannan sharuɗɗa
• Zamba ko ayyukan haram
• Rashin biyan kuɗaɗe
• Mummunar amfani da ayyukanmu ko ma'aikatanmu
• Ba da bayanan ƙarya

Sakamakon ƙarewa

• Samun damar amfani da ayyuka zai tsaya
• Kuɗaɗen da suke saura suna nan a biya
• Ana riƙe bayanai bisa manufar sirrinmu

Gyare-gyare

Muna iya sabunta waɗannan sharuɗɗa tare da sanarwar kwanaki 30. Ci gaba da amfani yana nufin kun amince da sababbin sharuɗɗan.

Cikakkiyar yarjejeniya

Waɗannan sharuɗɗa su ne cikakkiyar yarjejeniya tsakanin ku da Twendex dangane da ayyukanmu.

Rabuwa da tanadi

Idan an gano wani tanadi ba shi da inganci, sauran tanade-tanaden za su ci gaba da aiki.

Rashin amfani da haƙƙi ba watsi ba ne

Rashin aiwatar da wani haƙƙi daga gare mu ba yana nufin mun yi watsi da wannan haƙƙin ba.

Bayanan tuntuɓa

• Imel: info@twendex.com
• WhatsApp kawai (saƙo kawai): +256 770 616 744
• Adireshi: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda

Market applicability: This role section applies where the relevant sender, carrier, passenger, payment, payout, and support workflows are active. TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda is the default contracting entity unless an approved country-pack annex names another Twendex or partner entity. Contact support@twendex.com or WhatsApp +256770616744 (text only); regulator or authority paths follow the applicable market annex and mandatory local law.

Nauyin mai ɗaukar kaya

A matsayinka na abokin hulɗar mai ɗaukar kaya a dandalin Twendex, ka yarda da waɗannan:

• Riƙe lasisi, izini da inshora masu aiki kamar yadda doka ta tanada
• Bayar da sahihan bayanan mota da direba
• Karɓar kaya cikin aminci da isar da su lafiya a kan lokaci
• Bin duk dokokin hanya da ƙa'idojin tsaro
• Riƙe halayen ƙwarewa tare da kwastomomi da masu karɓa
• Ba da rahoton duk wani hatsari, jinkiri ko abin da ya faru nan take

Ka'idojin inshora

• Dole masu ɗaukar kaya su riƙe sahihin inshorar motocin kasuwanci
• Matsakaicin rufin alhaki ya bi ƙa'idojin yankin
• Dole a kawo hujjar inshora lokacin rajista
• Dole inshora ta ci gaba da aiki tsawon lokacin haɗin gwiwa

Sharuɗɗan biyan kuɗi ga masu ɗaukar kaya

• Ana sarrafa biyan kuɗi bayan tabbatar da nasarar isarwa
• Zagayen biyan kuɗi na yau da kullum na mako-mako ko duk bayan sati biyu ne bisa yarjejeniya
• Hanyoyin biyan kuɗi sun haɗa da kuɗin wayar hannu, canja wurin banki ko kati
• Ana cire kwamitin dandamali daga kowace kaya da aka kammala
• Dole a ba da rahoton rikici cikin sa'o'i 48 bayan biyan kuɗi

Matsayai na aiki

• Riƙe aƙalla kimantawa ta taurari 4.0 domin ci gaba da kasancewa mai aiki
• Dole yawan isarwa a kan lokaci ya wuce 90%
• Lokacin amsawa ga tayin kaya ya zama cikin sa'o'i 2
• Kammala duk kayan da aka amince da su sai dai idan kwastoma ya soke
• Bayar da sabuntawar bin diddigi kai tsaye yayin tafiya

Haƙƙoƙin mai ɗaukar kaya

• Haƙƙin karɓa ko ƙin tayin kaya
• Haƙƙin samun daidaitaccen diyya ga ayyukan da aka yi
• Haƙƙin ƙalubalantar kimantawa ko bitoci
• Haƙƙin kawo ƙarshen haɗin gwiwa tare da sanarwar kwanaki 30

Market applicability: This role section applies where the relevant sender, carrier, passenger, payment, payout, and support workflows are active. TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda is the default contracting entity unless an approved country-pack annex names another Twendex or partner entity. Contact support@twendex.com or WhatsApp +256770616744 (text only); regulator or authority paths follow the applicable market annex and mandatory local law.

Nauyin abokin ciniki

A matsayinka na abokin ciniki mai amfani da dandalin Twendex, ka yarda da waɗannan:

• Bayar da sahihan bayanai kuma cikakku game da kaya
• Tabbatar da cewa an shirya fakiti kuma an yi musu lakabi yadda ya dace
• Bayyana dukan abubuwa daidai, ciki har da ƙima da abubuwan da suke ciki
• Bin duk dokoki da ƙa'idojin da suka dace
• Biya duk kuɗaɗe da caje-caje kamar yadda aka amince
• Amsa da wuri ga tambayoyin mai ɗaukar kaya ko matsalolin isarwa

Abubuwan da aka haramta

An haramta wa kwastomomi aika waɗannan abubuwa:

• Abubuwan haram, ƙwayoyi ko kayan fasa ƙa'ida
• Makamai, bindigogi ko bama-bamai
• Abubuwa masu haɗari ba tare da cikakken takardu ba
• Kayan jabu ko dukiyar sata
• Abubuwan da ke lalacewa da sauri ba tare da dacewar shiryawa da lakabi ba
• Abubuwan da doka ta gida ko ta ƙasa ta haramta
• Kuɗin hannu, kuɗaɗe ko takardun da ake iya musanya da kuɗi

Ka'idojin shiryawa

• Dole a shirya duk kaya sosai don hana lalacewa
• Dole a yi wa kaya masu rauni alama a sarari kuma a ba su kariya sosai
• Dole a rufe ruwaye a cikin kwantena marasa zubewa
• Dole alamun adireshi su kasance a bayyane, daidai kuma masu jure yanayi
• Kada fakiti su wuce iyakokin nauyi da girma
• Dole a haɗa abubuwa masu yawa tare ko a ware su yadda ya dace

Nauyin biyan kuɗi

• Ana biyan kuɗi a lokacin tabbatar da rajista
• Hanyoyin biyan kuɗi da ake karɓa sun haɗa da kuɗin wayar hannu, canja wurin banki da katin bashi ko cire kuɗi
• Rashin nasarar biyan kuɗi na iya sa a soke kaya
• Ana iya ƙara wasu kuɗaɗe don ayyuka na musamman ko gyare-gyare
• Ana sarrafa mayar da kuɗi bisa manufar mayar da kuɗi da warware rikicinmu

Haƙƙoƙin abokin ciniki

• Haƙƙin soke kaya kafin ɗauka gwargwadon manufar sokewa
• Haƙƙin bin diddigin kaya kai tsaye
• Haƙƙin shigar da rikici saboda kaya da suka ɓace ko suka lalace ko suka jinkirta
• Haƙƙin kimanta da yin bita ga ayyukan mai ɗaukar kaya
• Haƙƙin neman mayar da kuɗi bisa manufar mayar da kuɗinmu