Yarjejeniyar sarrafa bayanai
Yadda muke sarrafa da kare bayanan ku
Kwanan Wata: Mayu 2, 2026
Data processing agreement applicability
Country coverage: Country coverage follows the public market status and country-pack registry.
Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.
Product lines: Personal, operational, payment, support, compliance, and processor-handled data for enabled Twendex products.
Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.
Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.
Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.
Effective date: May 2, 2026
View public market launch statusThis Data Processing Agreement describes how Twendex processes personal data for logistics, passenger-transport, support, compliance, account, and payment workflows. It applies where Twendex or an approved partner processes data for a product or channel marked active in the relevant country-pack registry.
1. Mai sarrafa bayanai
TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda is the default controller for data collected through Twendex-owned platform surfaces unless an approved country-pack annex names a local Twendex entity, partner entity, or separate controller for the relevant market.
Contact Information:
- Email: info@twendex.com
- WhatsApp (text only): +256770616744
- Address: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda
- Postal address: P O BOX 703491 Entebbe
2. Bayanan sirri da muke tattarawa
Rukunonin bayanan sirri
Muna tattarawa kuma muna sarrafa rukunonin bayanan sirri masu zuwa:
- Bayanan shaida: Suna, katin shaidar ƙasa, lambar fasfo, ranar haihuwa
- Bayanan tuntuɓa: Lambar waya, adireshin imel, adireshin zama
- Bayanan kuɗi: Bayanin biyan kuɗi, tarihin ma'amaloli, bayanan asusun banki
- Bayanan wuri: Adireshin ɗauka da isarwa, ƙididdigar GPS, tarihin wuri
- Bayanan fasaha: Adireshin IP, bayanan na'ura, irin burauza, bayanan amfani
- Bayanan martaba: Sunan mai amfani, kalmar sirri, abubuwan fifiko, ƙimantawa, sharhi
- Bayanan amfani: Bayani game da yadda kuke amfani da dandalinmu da ayyukanmu
- Bayanan talla: Abubuwan fifikon sadarwa da izinin talla
3. Manufofin sarrafawa
Muna sarrafa bayananku na sirri domin waɗannan manufofi:
- Don samarwa da isar da ayyukanmu na dabaru
- Don sarrafa biyan kuɗi da kula da ma'amalolin kuɗi
- Don tabbatar da shaidar mai amfani da hana zamba
- Don sadarwa da ku game da jigilar kaya da ayyukanmu
- Don inganta ayyukanmu da ƙirƙirar sabbin fasaloli
- Don bin wajibcin doka da ƙa'idodin hukuma
- Don kare haƙƙoƙinmu da hana ayyukan da suka saɓa da doka
- Don aika saƙonnin talla tare da yardarku
- Don nazarin yadda ake amfani da dandali da inganta aikin sa
4. Tushen doka na sarrafawa
Muna sarrafa bayananku na sirri ne bisa waɗannan tushen doka:
- Cika yarjejeniya: Don cika wajibcin kwangila da muke da shi a gare ku
- Wajabcin doka: Don bin dokoki da ƙa'idojin da suka dace
- Halastattun muradu: Don gudanar da kasuwancinmu da inganta shi, hana zamba da tabbatar da tsaro
- Yarda: Don saƙonnin talla da zaɓaɓɓen sarrafa bayanai
- Muhimman muradu: Don kare rayuwa, lafiya ko tsaro a yanayin gaggawa
5. Riƙe bayanai
Muna riƙe bayananku na sirri ne kawai muddin ake buƙata don cika manufofin da aka bayyana a wannan yarjejeniya, sai dai idan doka ta buƙaci a riƙe su na tsawon lokaci.
Lokutan riƙewa:
- Bayanan asusu: Ana riƙe su yayin da asusunku yake aiki da kuma tsawon shekaru 7 bayan rufe asusu
- Bayanan ma'amala: Ana riƙe su tsawon shekaru 7 domin lissafi da haraji
- Bayanan wuri: Ana riƙe su tsawon kwanaki 90 domin ayyukan gudanarwa
- Bayanan talla: Ana riƙe su har sai kun janye yarda ko kun fice daga rajista
- Bin doka: Ana riƙe su gwargwadon abin da dokoki da ƙa'idoji suka tanada
6. Masu sarrafa bayanai na ɓangare na uku
Muna iya raba bayananku na sirri da amintattun masu ba da sabis na ɓangare na uku waɗanda ke taimaka mana wajen tafiyar da dandalinmu da samar da ayyuka:
- Masu sarrafa biyan kuɗi: Masu ba da kuɗin waya, bankuna da ƙofofin biyan kuɗi
- Masu ba da sabis na gajimare: Sabis na masaukin bayanai da kayan more rayuwa
- Masu ba da nazari: Nazarin yadda ake amfani da sabis da yadda yake aiki
- Ayyukan sadarwa: SMS, imel da sabis na tura sanarwa
- Ayyukan taswira: Sabis na wuri da tsara hanya
Dukkan masu sarrafa bayanai na ɓangare na uku suna da wajibcin kwangila na kare bayananku da amfani da su ne kawai don manufofin da aka kayyade.
7. Canja wurin bayanai na ƙasa da ƙasa
Your personal data may be transferred to and processed outside your country of residence where a route, support workflow, payment rail, hosting provider, or approved partner requires it. We use contractual transfer protections, processor agreements, access controls, and any mandatory local transfer mechanism for the applicable market.
Launch-market compliance and regulator paths
Country-specific privacy obligations apply where Twendex or an approved partner provides a product, route, payment rail, or channel in that market. The country-pack annex identifies any local controller, processor, regulator, authority path, and mandatory notices that supplement this DPA.
For questions about the correct regulator or authority path for a specific market, contact support@twendex.com or WhatsApp +256770616744 (text only).
8. Hakkokinku na kare bayanai
Kuna da waɗannan hakkoki game da bayananku na sirri:
- Haƙƙin Samun Dama: Nemi kwafin bayanan sirrinku da muke riƙe da su
- Haƙƙin Gyara: Nemi a gyara bayanan da ba daidai ba ko marasa cika
- Haƙƙin Goge Bayani: Nemi a goge bayanan sirrinku ("haƙƙin a manta da kai")
- Haƙƙin Taƙaita Sarrafawa: Nemi a iyakance yadda muke sarrafa bayananku
- Haƙƙin Canja Wurin Bayanai: Karɓi bayananku a tsari mai kyau kuma mai iya karantawa ta na'ura
- Haƙƙin Ƙin Yarda: Ƙi sarrafawa bisa halastattun muradu
- Haƙƙin Janye Yarda: Janye yardar da aka bayar don sarrafawa
- Haƙƙin Shigar da Ƙorafi: Shigar da ƙorafi ga hukumarku ta kare bayanai ta gida
Don amfani da waɗannan hakkoki, da fatan za a tuntube mu a info@twendex.com.
9. Tsaron bayanai
Muna aiwatar da matakan fasaha da na ƙungiya masu dacewa domin kare bayananku na sirri:
- Rufaffen bayanai yayin aikawa da yayin ajiya
- Matakan kula da izinin shiga da hanyoyin tantancewa
- Binciken tsaro da dubawa akai-akai
- Horas da ma'aikata kan kare bayanai
- Matakan amsa faruwar matsala da sanarwar karya tsaro
- Ajiyar baya akai-akai da shirye-shiryen dawo da aiki bayan bala'i
Duk da ƙoƙarinmu, babu wata hanya ta aika bayanai ta intanet da take da cikakken tsaro 100%. Ba za mu iya tabbatar da cikakken tsaro ba.
10. Sabuntawar wannan yarjejeniya
Muna iya sabunta wannan yarjejeniyar sarrafa bayanai lokaci zuwa lokaci. Za mu sanar da ku muhimman sauye-sauye ta hanyoyi masu zuwa:
- Ta wallafa sabuwar yarjejeniya a gidan yanar gizonmu
- Ta aika sanarwar imel ga masu amfani da suka yi rajista
- Ta nuna sanarwa a dandalinmu
Ci gaba da amfani da ayyukanmu bayan canje-canjen sun fara aiki yana nuna amincewarku da sabuwar yarjejeniyar.
Tuntube Mu
Idan kuna da tambayoyi game da wannan Yarjejeniyar Gudanar da Bayanai ko kuna son yin amfani da haƙƙin kariyar bayanan ku, da fatan za a tuntuɓe mu:
WhatsApp kawai (saƙo kawai): +256 770 616 744
Adireshi: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda