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Manufar Maido da Kuɗi

Lokacin da za ka iya samun kuɗi da yadda ake nema

Ranar farawa: 2 Mayu 2026

Refund policy applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Bookings, cancellations, payment reversals, failed payments, disputes, and refunds for supported payment rails and products.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

Idan jigilar ko tafiyar Twendex bai yi kamar yadda aka yi alkawari ba, wannan shafi yana bayyana lokacin da za ka iya neman maidowa da abin da muke buƙata.

Lokacin da za a iya maidowa

Za ka iya samun maidowa idan: ba mu ba da sabis da ka biya ba; mun janyo jinkiri mai yawa; an ɓace ko lalace kaya a hannunmu; an caje ka daidai ba; ko ka soke kafin ɗauka cikin lokaci.

Yadda ake nema da tsawon lokaci

Tuntuɓi tallafi cikin kwanaki 30 tare da lambar bin diddigi ko odar. Muna yanke shawara cikin kwanaki 5–7 na aiki. Kuɗin waya: kwanaki 1–3; banki 3–5; kati 5–10.

Yadda muke biya

Muna maidowa ta hanyar biyan da ka yi idan zai yiwu. Idan ba ya samuwa, tallafi zai yarda da wata hanya mai aminci tare da kai.

Lokacin da ba a maidowa ba

Ba a iya maidowa don bayanan mai karɓa da ba daidai ba, abubuwan da ba mu iya sarrafawa, ƙin mai karɓa, abubuwan haram, buƙata bayan kwanaki 30, ko sabis da aka kammala.

Idan baka yarda ba

Shigar da sabani cikin kwanaki 7 tare da hotuna. Bincike cikin sa'o'i 24, amsa daga mai jigilar cikin sa'o'i 48, kammala cikin kwanaki 5–10. Ka iya ƙaddamar da roko cikin kwanaki 14.

Tuntuɓe mu

Kana buƙatar maidowa ko kana da tambaya?

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Refund Policy - Twendex | Booking, Payment, and Dispute Guidance