Yarjejeniyar Matakin Sabis

Alkawarin ingancin sabis ɗinmu

Ranar farawa: 2 Mayu 2026

Service level applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Support response targets, platform availability, delivery commitments, and compensation rules for launched products.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

Wannan shafi yana bayyana matakan sabis da Twendex ke neman a kan hanyoyin da ke aiki — lokacin aiki, amsar tallafi, lokacin isarwa, da abin da ke faruwa idan mun fadi manufa.

1. Samun dandali

Muna neman 99.5% lokacin aiki banda gyaran da aka tsara. Sanarwa na sa'o'i 48 don gyara. Gyaran gaggawa don tsaro ko kwanciyar hankali mai tsanani kawai. Muna kula da tsarin dare da rana.

2. Amsar tallafi

Imel: amsa na farko cikin sa'o'i 4 na aiki. Tattaunawa kai tsaye: cikin mintuna 2 idan akwai. Matsalolin tsaro masu mahimmanci: cikin mintuna 30. Fifiri bisa tsanani.

3. Lokutan isarwa

Ya dogara da hanya da samfur. A birni ɗaya galibi sa'o'i 24–48; tsakanin birane kwanaki 2–5; kan iyaka 5–10. Saurin ana nuna shi lokacin yin odar. Muna neman 95% a lokaci.

4. Yadda muke auna

Muna bin diddigi na samuwa, saurin tallafi, isarwa a lokaci, gamsuwar abokin ciniki, da kuskure. Bincike kowane wata.

5. Idan mun fadi manufa

Za ka iya samun bashi ko ɓangare na maidowa don katsewar dandali, jinkiri, ɓacewa, ko lalacewa — cikin iyakokin da aka nuna. Shigar da da'awa cikin kwanaki 30 tare da shaida.

6. Abin da ba a haɗa ba

Bashin SLA baya shafi force majeure, jinkirin kwastam, bayanan da ba daidai ba, ƙin mai karɓa, gyaran da aka tsara, kuskuren mai amfani, ko katsewar wasu.

7. Kula da ingantawa

Muna kula da aiki akai-akai kuma muna ingantawa bisa bayanai da ra'ayin abokan ciniki.

8. Canje-canje

Za mu iya sabunta wannan shafi tare da sanarwar kwanaki 30 a gidan yanar gizo da ta imel.

Tambayoyi game da SLA ɗinmu?

Tuntuɓe mu game da matakan sabis ko shigar da da'awar SLA:

Imel: support@twendex.com

WhatsApp (rubutu kawai): +256 770 616 744

Lokaci: Litinin - Asabar, 8AM - 6PM EAT

Contact Support File a Claim

Yarjejeniyar Matakin Sabis

Alkawarin ingancin sabis ɗinmu

Ranar farawa: 2 Mayu 2026

Service level applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Support response targets, platform availability, delivery commitments, and compensation rules for launched products.

Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Effective date: May 2, 2026

View public market launch status

Wannan shafi yana bayyana matakan sabis da Twendex ke neman a kan hanyoyin da ke aiki — lokacin aiki, amsar tallafi, lokacin isarwa, da abin da ke faruwa idan mun fadi manufa.

1. Samun dandali

Muna neman 99.5% lokacin aiki banda gyaran da aka tsara. Sanarwa na sa'o'i 48 don gyara. Gyaran gaggawa don tsaro ko kwanciyar hankali mai tsanani kawai. Muna kula da tsarin dare da rana.

2. Amsar tallafi

Imel: amsa na farko cikin sa'o'i 4 na aiki. Tattaunawa kai tsaye: cikin mintuna 2 idan akwai. Matsalolin tsaro masu mahimmanci: cikin mintuna 30. Fifiri bisa tsanani.

3. Lokutan isarwa

Ya dogara da hanya da samfur. A birni ɗaya galibi sa'o'i 24–48; tsakanin birane kwanaki 2–5; kan iyaka 5–10. Saurin ana nuna shi lokacin yin odar. Muna neman 95% a lokaci.

4. Yadda muke auna

Muna bin diddigi na samuwa, saurin tallafi, isarwa a lokaci, gamsuwar abokin ciniki, da kuskure. Bincike kowane wata.

5. Idan mun fadi manufa

Za ka iya samun bashi ko ɓangare na maidowa don katsewar dandali, jinkiri, ɓacewa, ko lalacewa — cikin iyakokin da aka nuna. Shigar da da'awa cikin kwanaki 30 tare da shaida.

6. Abin da ba a haɗa ba

Bashin SLA baya shafi force majeure, jinkirin kwastam, bayanan da ba daidai ba, ƙin mai karɓa, gyaran da aka tsara, kuskuren mai amfani, ko katsewar wasu.

7. Kula da ingantawa

Muna kula da aiki akai-akai kuma muna ingantawa bisa bayanai da ra'ayin abokan ciniki.

8. Canje-canje

Za mu iya sabunta wannan shafi tare da sanarwar kwanaki 30 a gidan yanar gizo da ta imel.

Tambayoyi game da SLA ɗinmu?

Tuntuɓe mu game da matakan sabis ko shigar da da'awar SLA:

Imel: support@twendex.com

WhatsApp (rubutu kawai): +256 770 616 744

Lokaci: Litinin - Asabar, 8AM - 6PM EAT

Contact Support File a Claim

Yarjejeniyar Matakin Sabis

1. Samun dandali

2. Amsar tallafi

3. Lokutan isarwa

4. Yadda muke auna

5. Idan mun fadi manufa

6. Abin da ba a haɗa ba

7. Kula da ingantawa

8. Canje-canje

Tambayoyi game da SLA ɗinmu?

Gajerun hanyoyi

Ayyuka

Kamfani

Yarjejeniyar Matakin Sabis

1. Samun dandali

2. Amsar tallafi

3. Lokutan isarwa

4. Yadda muke auna

5. Idan mun fadi manufa

6. Abin da ba a haɗa ba

7. Kula da ingantawa

8. Canje-canje

Tambayoyi game da SLA ɗinmu?

Gajerun hanyoyi

Ayyuka

Kamfani