Trust & Safety
We only publish counters, service standards, and customer stories that are backed by approved weekly operations evidence.
Completed deliveries
In reviewPublished once the weekly trust review is approved
Verified carriers
In reviewPublished once the weekly trust review is approved
Active cities
In reviewPublished once the weekly trust review is approved
Customer satisfaction
In reviewPublished once the weekly trust review is approved
How we protect every shipment
Twendex is a new platform, so we lead with the safeguards that protect you on every trip — not inflated numbers.
Every transporter is verified
We check each transporter’s identity, phone, and vehicle — with photo and registration matching — before they can carry your goods.
Your payment is held safely
We hold prepaid money in escrow and release it to the transporter only after you confirm delivery — or automatically after 48 hours if you don’t respond.
Cash on delivery is verified
For cash on delivery, the transporter confirms the amount collected and you verify the delivery in the app, so the money is always accounted for.
You can raise a problem any time
If anything goes wrong, open a dispute from your shipment and our team steps in. Support stays reachable on every supported route.
Support response proof
The latest trust report is still waiting for approval. Until that review closes, this page stays conservative and does not publish unsupported service claims or placeholder testimonials.
Carrier payout proof
The latest trust report is still waiting for approval. Until that review closes, this page stays conservative and does not publish unsupported service claims or placeholder testimonials.
Operations review proof
The latest trust report is still waiting for approval. Until that review closes, this page stays conservative and does not publish unsupported service claims or placeholder testimonials.
How this page stays honest
Every public proof block on this page is sourced from approved weekly reports or route-backed public data. If approval is missing, the page falls back to conservative states instead of marketing placeholders.
Ratings in evidence window
In reviewSupport review window
In reviewPayout review window
In reviewWhat Our Customers Say
Hear from senders and drivers using Twendex on active routes
Where We Operate
From across town to across the border — we match you with trusted transporters.
What we support
Send goods
Local delivery, city-to-city freight, and cross-border shipments on supported routes.
Our network connects you with verified carriers across Africa. Get a quote to check available routes.
Twendex connects cities and countries across Africa. If your route is not listed, contact us and we will help you find a solution.
Need to confirm a route before you book?
Start with a quote, book a ride on a supported route, or talk to support if you need help checking availability, payment readiness, or weekly proof status.