Cookie Policy

Learn about how we use cookies and similar technologies

Last updated: May 2, 2026

Cookie policy applicability

Country coverage: Country coverage follows the public market status and country-pack registry.

Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.

Product lines: Website/PWA sessions, security, localization, preferences, analytics, and marketing controls.

Channels: Website and PWA browser surfaces. Server-side auth and locale cookies remain essential where account flows are available.

Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.

Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.

Effective date: May 2, 2026

View public market launch status

This Cookie Policy explains how Twendex uses cookies and similar technologies when you visit our website or use our services. Cookie availability, consent requirements, and analytics use follow the applicable market pack and mandatory local e-privacy rules.

We use cookies to provide essential functionality, remember your preferences, and improve Twendex services. Optional analytics and marketing cookies are used where consent settings and local e-privacy rules allow them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Twendex) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies".

How do we use cookies?

We use first and third party cookies for several reasons:

Essential cookies: Required for the website to function properly
Performance cookies: Help us understand how visitors interact with our website
Functional cookies: Enable enhanced functionality and personalization
Targeting cookies: Used to deliver relevant advertisements

Your choices regarding cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject.

Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

You can also set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be limited.