Data Processing Agreement
How we handle your personal data
Effective Date: May 2, 2026
Data processing agreement applicability
Country coverage: Country coverage follows the public market status and country-pack registry.
Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.
Product lines: Personal, operational, payment, support, compliance, and processor-handled data for enabled Twendex products.
Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.
Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.
Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.
Effective date: May 2, 2026
View public market launch statusThis page explains how Twendex handles personal data when we run bookings, payments, support, and safety checks for active routes in your market.
1. Who is responsible
TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda is the default controller for data collected through Twendex-owned platform surfaces unless an approved country-pack annex names a local Twendex entity, partner entity, or separate controller for the relevant market.
Contact Information:
- Email: info@twendex.com
- WhatsApp (text only): +256770616744
- Address: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda
- Postal address: P O BOX 703491 Entebbe
2. Data we collect
3. Why we use it
4. Legal grounds
5. How long we keep it
6. Partners who help us
7. Data across borders
Your personal data may be transferred to and processed outside your country of residence where a route, support workflow, payment rail, hosting provider, or approved partner requires it. We use contractual transfer protections, processor agreements, access controls, and any mandatory local transfer mechanism for the applicable market.
Launch-market compliance and regulator paths
Country-specific privacy obligations apply where Twendex or an approved partner provides a product, route, payment rail, or channel in that market. The country-pack annex identifies any local controller, processor, regulator, authority path, and mandatory notices that supplement this DPA.
For questions about the correct regulator or authority path for a specific market, contact support@twendex.com or WhatsApp +256770616744 (text only).
8. Your rights
9. Security
10. Changes
Contact us
Questions about data processing or your rights:
WhatsApp (text only): +256 770 616 744
Address: TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda