Privacy Policy
How we look after your personal details
Last updated: May 2, 2026
Privacy policy applicability
Country coverage: Country coverage follows the public market status and country-pack registry.
Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.
Product lines: Sender shipments, carrier services, passenger transport, payments, support, and platform account data where those products are enabled.
Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.
Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.
Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.
Effective date: May 2, 2026
View public market launch statusWe keep your personal details safe when you send goods, book rides, pay, or get help on Twendex. This page explains what we collect, why we use it, and your choices.
What we collect
How we use it
Who we share with
How we protect it
Data across borders
Your choices
Launch-market rights and regulator paths
Your privacy rights and regulator path depend on the country-pack annex, product, channel, and mandatory local law for the market where the service is provided.
Start with Twendex support at support@twendex.com or WhatsApp +256770616744 (text only). If a local data protection authority, transport regulator, consumer authority, or payment regulator has jurisdiction, we will identify the appropriate escalation path in the applicable country-pack annex or support response.
How long we keep it
Contact us
Changes to this page
We may update this policy. We will post the new version here and change the date above.
If you keep using Twendex after an update, you accept the new policy.