የአገልግሎት ደረጃ ስምምነት
የአገልግሎት ጥራት ቃል ኪዳኖቻችን
የተፈጸመበት ቀን፡ ግንቦት 2፣ 2026
Service level applicability
Country coverage: Country coverage follows the public market status and country-pack registry.
Entities: Default contracting entity is TWENDEX TRANSPORT NETWORK CO. - SMC LTD, Wakiso, Uganda, unless an approved country-pack annex names a local Twendex or partner entity for that market.
Product lines: Support response targets, platform availability, delivery commitments, and compensation rules for launched products.
Channels: Website/PWA, admin/support, WhatsApp, USSD, and API surfaces where the relevant market pack enables the channel for the requested product.
Framework: Uganda law and courts are the default governing framework unless a signed country-pack annex or mandatory local consumer, transport, privacy, or payment law applies for the market.
Support and regulator path: Start with Twendex support at support@twendex.com or WhatsApp +256 770 616 744 (text only). Regulator or authority paths follow the applicable market annex and mandatory local law.
Effective date: May 2, 2026
View public market launch statusይህ ገጽ በንቁ መስመሮች ላይ Twendex የሚጠብቃቸውን የአገልግሎት ደረጃዎች ያስገምጋል — ተገኝነት፣ የድጋፍ ምላሽ፣ የማድረስ ጊዜ እና ግብ ካመለጠ ምን እንደሚከሰት።
1. የመድረክ ተገኝነት
2. የድጋፍ ምላሽ
3. የማድረስ ጊዜ
4. እንዴት እንለካለን
5. ግብ ካመለጠ
6. የማይካተቱ
7. ክትትል እና ማሻሻል
8. ለውጦች
ስለ SLA ጥያቄ?
ስለ አገልግሎት ደረጃ ወይም SLA ጥያቄ ያግኙን፡